Return Policy

At Neoclear, we aim to provide products of the highest quality. If you are not completely satisfied with your purchase, you can return it under the following conditions. Please review our return policy to understand your options and procedures.

1. Eligibility for Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must provide a receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@getneoclear.com or

    +1 938-253-9990 to request a return authorization.

  2. Once your return is authorized, we will provide you with a return address and instructions for sending back your item.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Processing Returns

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your return after inspecting the item. If your return is approved, we will initiate a refund according to our Refund Policy.

5. Exceptions

Some items are non-returnable. These include:

  • Gift cards
  • Custom or personalized items

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@getneoclear.com and send your item to the return address provided upon authorization.

7. Address for Returns

To return your product, please send it to:

7210, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001

Please include your order number and contact information with your return to ensure proper processing.

8. Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: support@getneoclear.com
  • Phone: +1 938-253-9990

Legal Requirements

We comply with all legal requirements regarding returns in the US. By making a purchase with us, you agree to this return policy and the terms and conditions outlined.

Amendments

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.

Thank you for shopping with Neoclear.

 

Neoclear Holding Limited

Unit 119, LB/F., 8 Hysan Avenue, Causeway Bay, Hong Kong

Company Registration Number : 77019848

Tax Registration Number : 77019848

 

Neoclear LLC

7210, 1021 E Lincolnway, Cheyenne, WY, Laramie, US,, cheyenne, WY, 82001, United States.