Delivery Policy
At Neoclear, we are committed to delivering your order with the utmost care and efficiency. Please review our shipping and delivery policy to understand the details of our process.
1. Shipping Rates and Delivery Estimates
We offer various shipping options to meet your needs. Shipping costs are calculated based on the shipping method selected and the destination of your order.
- Standard Shipping: Estimated delivery within 7-9 business days.
- Expedited Shipping: Estimated delivery within 5-7 business days.
2. Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
3. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
4. Delivery Address Accuracy
Please ensure that all delivery information is accurate at the time of order. We are not responsible for orders not received due to an incorrect or incomplete delivery address. If you need to make changes to your delivery address, please contact us immediately at support@getneoclear.com or +1 938-253-9990
5. International Shipping
Yes, we ship worldwide
6. Customs, Duties, and Taxes
Neoclear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Damages
Neoclear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. Lost or Stolen Packages
Neoclear is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Neoclear will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
9. Contact Us
If you have any questions about our shipping and delivery policies, please contact us at:
- Email: support@getneoclear.com
- Phone: +1 938-253-9990
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Address: 7210, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001
10. Legal Compliance
We comply with all legal requirements regarding shipping and delivery in the US, including Stripe guidelines. By making a purchase with us, you agree to this shipping and delivery policy and the terms and conditions outlined.
11. Amendments
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.
Neoclear Holding Limited
Unit 119, LB/F., 8 Hysan Avenue, Causeway Bay, Hong Kong
Company Registration Number : 77019848
Tax Registration Number : 77019848
Neoclear LLC
7210, 1021 E Lincolnway, Cheyenne, WY, Laramie, US,, cheyenne, WY, 82001, United States.